Please read the Terms and Conditions of this Customer Agreement carefully before you (the customer) make reservations and/or purchase a tour and/or tour-related products listed on MonteverdeToursCR.com.
This agreement with help you completely understand the rights and responsibilities of both yourself and MonteverdeToursCR.com.
By becoming a MonteverdeToursCR.com customer, you agree that you have read, understand and agree with the following Terms and Conditions.
- Tours Cancellation Policy :24 Hours
- Hotels Cancellation Policy :24 hours in most hotels
- Packages Cancellation policy :7 Days
Your Eligibility
You must be an individual, 17 years of age or older. If you are under 17, you may use MonteverdeToursCR.com only with involvement of a parent or legal guardian.
Your Responsibility
Before making reservations, it is your responsibility to read the fine print associated with your desired product :Tour Itinerary, Package Includes, Package Excludes, Cancellation and Refund Policy, Terms and Conditions, Special Note, etc..
Standard Reservation Process and E-Ticket
1-After submitting your reservation/order, you will receive a Receipt of Reservation by email or Whats app.
2-Within 3 hours of submitting payment for your reservation/order, you will be notified via email of your reservation`s confirmation.
3 – An E-Ticket will be sent to you via email after we confirm your reservation and all requirements and arrangements have been finalized for your tour.
Tour details and contact information for the local tour operator will be included on your E-Tickets for your convenience and reconfirmation purposes.
4 – Show your confirmation on tour day to your tour guide or at the check-in desk on the day of your service. E-tickets will serve as your proof of purchase and a boarding pass.
Privacy and Data Collection
MonteverdeToursCR.com is the sole owner of the information collected on this website. We will not sell or share this information to any outside parties.
MonteverdeToursCR.com collects information from our users at several different points on our website in order to process reservations and better serve you with pertinent information.
Information collected includes name, shipping address, billing address, telephone numbers, email address.
We do not keep your credit or debit card information, payments are made online on our encrypted platform.
Travel Insurance
MonteverdeToursCR.com strongly recommends our customers acquire insurance covering medical, trip cancellation, and baggage, etc.
MonteverdeToursCR.com. The tour products listed on MonteverdeToursCR.com are operated by independent tour providers. We act as agent for providers of tours, transportation, sightseeing and hotel accommodations.
MonteverdeToursCR.com shall be exempt from any liability in the event of an accident resulting in, but not limited to, loss or damage of properties, injury to people, death during trip, delays, irregularities or other occurrences beyond its control.
Settlements will ensue in accordance with rules set by , hotels, buses, etc. You agree that MonteverdeToursCR.com will not be liable for any costs or damages arising out of a dispute or disagreement between you and any participating provider or a third party for anything that is in any way related to this site or the use of information contained in this site, and you hereby expressively waive any such claim agains MonteverdeToursCR.com and its owner, members, officers, directors, employees, parents, subsidiaries, agents and representatives.
Tour Amendments and Cancellation
Tour providers will try their best to make sure all the tour arrangements will be the same as planned. However, to ensure safe and secure tours, tour providers reserve the right to make amendments including altering, postponing and canceling tours due to weather, transportation, riots and many other uncontrollable circumstances. In case of cancellation, each participant will receive 100% of the amount paid
Language
Tours are escorted by professional English or bi- or multi-lingual tour guide and/or driver guides. In order to meet the language needs of the majority of passengers on a tour coach, tours and/or languages may be combined to enable operation of the tours. You have the responsibility to inform us of your language needs when you book the tour online.
Please Contact us if you have any other questions
Email : info@monteverdetourscr.com
Phone +506 7114 7550
Whats App +506 7114 7550
COSTA RICA TAX ID : 3101 517095
LEGAL NAME : 3 101 517095 S.A.
Monteverde Tours Costa Rica.