Please read the Terms and Conditions of this Customer Agreement carefully before you (the customer) make reservations and/or purchase a tour and/or tour-related products listed on MonteverdeToursCR.com. This agreement with help you completely understand the rights and responsibilities of both yourself and MonteverdeToursCR.com. By becoming a MonteverdeToursCR.com customer, you agree that you have read, understand and agree with the following Terms and Conditions, and give irrevocable consent to be bound by all said Terms and Conditions, including any updates thereto. MonteverdeToursCR.com  has the right to change the Terms and Conditions, in whole or in part, at any time with or without notice. MonteverdeToursCR.com encourages you to print out a copy of this agreement to review and bring it with you on your trip.



Hotels Cancellation Policy : 48 Hours

Tours Cancellation Policy : 48 Hours

Packages Cancellation policy : 7 Days

Groups larger than 10 people Cancellation Policy : 15 Days



Your Eligibility You must be an individual, 18 years of age or older. If you are under 18, you may use MonteverdeToursCR.com only with involvement of a parent or legal guardian.


Your Responsibility

Before making reservations, it is your responsibility to read the fine print associated with your desired product including, but not limited to, the following sections: Pricing and its notice, Tour Itinerary, Package Includes, Package Excludes, Cancellation and Refund Policy, Terms and Conditions, Special Note, etc.. And you herein state that you have read and fully understand the content of all fine print and will waive the right to dispute any part of it after your purchase.


Standard Reservation Process and E-Ticket

  1. Immediately after submitting your reservation/order, you will receive a Receipt of Reservation by email. This Receipt of Reservation does not guarantee seat availability. 2. Within one to two business days of submitting payment for your reservation/order, you will be notified via email of your reservation`s confirmation. 3. An E-Ticket will be sent to you via email after we confirm your reservation and all requirements and arrangements have been finalized for your tour. Tour details and contact information for the local tour operator will be included on your E-Tickets for your convenience and reconfirmation purposes. 4. Simply print out your E-Ticket and present it with your valid photo ID to your tour guide or at the check-in desk on the day of your service. E-tickets will serve as your proof of purchase and a boarding pass. 


Privacy and Data Collection

MonteverdeToursCR.com is the sole owner of the information collected on this website. We will not sell or share this information to any outside parties, except as outlined in this policy. MonteverdeToursCR.com collects information from our users at several different points on our website in order to process reservations and better serve you with pertinent information. Information collected includes name, shipping address, billing address, telephone numbers, email address and payment information such as credit card. MonteverdeToursCR.com  Your username and password is to remain confidential and you should not share this information with anyone. MonteverdeToursCR.com information practices are further described in its Privacy and Security Policy.MonteverdeToursCR.com  Privacy and Security Policy is part of this Agreement, and you agree that use of data as described in the Privacy and Security Policy is not an actionable breach of your privacy or publicity rights.


Travel Insurance

MonteverdeToursCR.com strongly recommends our customers acquire insurance covering medical, trip cancellation, and baggage, etc. MonteverdeToursCR.com . The tour products listed on MonteverdeToursCR.com are operated by independent tour providers. We act as agent for providers of tours, transportation, sightseeing and hotel accommodations.  MonteverdeToursCR.com shall be exempt from any liability in the event of an accident resulting in, but not limited to, loss or damage of properties, injury to people, death during trip, delays, irregularities or other occurrences beyond its control. Settlements will ensue in accordance with rules set by , hotels, buses, etc. You agree that MonteverdeToursCR.com  will not be liable for any costs or damages arising out of a dispute or disagreement between you and any participating provider or a third party for anything that is in any way related to this site or the use of information contained in this site, and you hereby expressively waive any such claim agains MonteverdeToursCR.com  and its owner, members, officers, directors, employees, parents, subsidiaries, agents and representatives.  MonteverdeToursCR.com  suggests that due to the Cancellation Policy for your tour and the unexpected events that can possibly occur, your party would benefit from purchasing Travel Insurance for your reservation.


Tour Amendments and Cancellation

Tour providers will try their best to make sure all the tour arrangements will be the same as planned. However, to ensure safe and secure tours, tour providers reserve the right to make amendments including altering, postponing and canceling tours due to weather, transportation, riots and many other uncontrollable circumstances. Tour providers also reserve the right to cancel the tour prior to departure, and refund payment if the number of participants is inadequate to form a tour group.

Language

Tours are escorted by professional English or bi- or multi-lingual tour guide and/or driver guides. In order to meet the language needs of the majority of passengers on a tour coach, tours and/or languages may be combined to enable operation of the tours. You have the responsibility to inform us of your language needs when you book the tour online.


Please Contact us if you have any other questions

Email : info@monteverdetourscr.com

Phone +506 7196 8702

Whats App +506 7196 8702